Shipping & Exchange Policy
WHEN YOU PURCHASE AN ITEM FROM KARA THOMS BOUTIQUE, YOU AGREE AND ACKNOWLEDGE HAVING READ AND UNDERSTOOD OUR SHIPPING AND EXCHANGE POLICIES.
DOMESTIC SHIPPING
ALL ORDERS WILL BE PROCESSED IN 2 - 3 BUSINESS DAYS. ITEMS WILL BE SHIPPED VIA UPS AND USPS, SHIPPING RATES WILL BE CALCULATED AT CHECKOUT. UPS DOES NOT SHIP TO A PO BOX. PLEASE MAKE SURE YOUR ORDER IS SHIPPING TO A SECURE ADDRESS AS ONCE THE PACKAGE HAS BEEN DELIVERED WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN ITEMS. FOR ANY SPECIAL OR URGENT REQUEST PLEASE EMAIL US AT CUSTOMERCARE@KARATHOMSBOUTIQUE.COM.
DOMESTIC EXCHANGE POLICY
WE DO NOT PROVIDE REFUNDS. WE ONLY PROVIDE STORE CREDIT OR EXCHANGES. WE DO NOT PROVIDE STYLE EXCHANGES. ONLY EXCHANGING FOR AN ALTERNATE SIZE IN THE SAME STYLE ORDERED WILL BE APPROVED. GARMENT MUST BE IN NEW, UNWORN CONDITION, WITH TAGS STILL ATTACHED. FOR A CREDIT LESS THE ORIGINAL SHIPPING COST AND A $15 PROCESSING FEE PER ITEM. IT IS IMPORTANT TO INCLUDE A COPY OF YOUR ORDER CONFIRMATION OR YOUR PACKING SLIP SO WE CAN IDENTIFY YOUR ORDER.
YOU MUST CONTACT US WITHIN 7 DAYS OF RECEIVING YOUR ITEM AT: CUSTOMERCARE@KARATHOMSBOUTIQUE.COM.
CUSTOMERS ARE RESPONSIBLE FOR SHIPPING CHARGES BACK TO US. WITHIN 6 BUSINESS DAYS OF RECEIVING YOUR PARCEL, WE WILL SEND YOU AN EMAIL WITH CONFIRMING THAT YOUR RETURN WAS PROCESSED AND INCLUDE YOUR STORE CREDIT CODE.
ALL DISCOUNTED ITEMS ARE FINAL SALE
THAT IS TO SAY, NO REFUNDS, NO EXCHANGES, OR RETURNS WILL BE ACCEPTED. THIS ALSO APPLIES TO PURCHASES AT A POP-UP SHOP OR MARKET.
IF AN ITEM IS SENT BACK PRIOR TO APPROVAL VIA EMAIL OR SHOWS SIGNS OF BEING WORN, WE WILL MAIL THE GARMENT BACK TO YOU.
IN THE RARE OCCURRENCE, A GARMENT IS FAULTY, PLEASE EMAIL US AS SOON AS POSSIBLE.
INTERNATIONAL SHIPPING
FLAT RATE OF $50 USD USING DHL SHIPPING METHOD
IF YOU LIVE IN A RURAL AREA DHL CHARGES AN EXTRA $40, WE WILL CONTACT YOU TO MAKE SHIPPING PAYMENT ARRANGEMENTS OR CHANGE THE SHIPPING CARRIER.
YOUR SHIPMENT WILL BE PROCESSED WITHIN 2-3 BUSINESS DAYS. WE SHIP WORLD WIDE VIA DHL AND OFFER TRACKING. TRACKING DETAILS WILL BE EMAILED ONCE YOUR PACKAGE IS ON ITS WAY. PLEASE MAKE SURE YOUR ORDER IS BEING SHIPPED TO A SECURE LOCATION, AS ONCE THE PACKAGE HAS BEEN DELIVERED TO THE CORRECT ADDRESS WE CAN NOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
INTERNATIONAL RETURN POLICY
WE DO NOT PROVIDE REFUNDS. WE ONLY PROVIDE STORE CREDIT FOR INTERNATIONAL ORDERS.
IF YOU WISH TO SEND BACK YOUR ORDER FOR STORE CREDIT, YOU MUST EMAIL US AT: CUSTOMERCARE@KARATHOMSBOUTIQUE.COM WITHIN 7 DAYS OF RECEIVING THE ITEM. ALL GARMENTS MUST BE IN NEW UNWORN CONDITION, WITH TAGS ATTACHED FOR A STORE CREDIT CODE LESS THE ORIGINAL SHIPPING CHARGE AND A $15.00 PROCESSING FEE.
IF A GARMENT IS SENT BACK PRIOR TO APPROVAL VIA EMAIL OR SHOWS SIGNS OF BEING WORN, WE WILL DENY YOUR RETURN ORDER.
CUSTOMERS ARE RESPONSIBLE FOR INTERNATIONAL SHIPPING CHARGES. PLEASE BE SURE TO CONTACT US WITHIN A WEEK FOR YOUR RETURN INQUIRY. WITHIN 6 DAYS OF OUR RECEIVING YOUR RETURN WE WILL SEND YOU AN EMAIL WITH YOUR STORE CREDIT CODE LESS THE ORIGINAL SHIPPING COST AND A $15.00 PROCESSING FEE, AS CONFIRMATION THAT YOUR RETURN WAS PROCESSED.
ALL DISCOUNTED ITEMS ARE FINAL SALE
PRE ORDER
ALL PURCHASES MADE ON OUR SITE, WHETHER THEY ARE FOR IN-STOCK ITEMS OR PRE-ORDER ITEMS, ARE CHARGED AT THE TIME OF PURCHASE.
ALL EXPECTED PRE-ORDER SHIP DATES ARE LISTED ON THEIR PRODUCT PAGES UNDER THE DESCRIPTION.
WHEN THE ITEM IS IN STOCK, ALL PRE-ORDERS WILL BE SENT OUT IN THE ORDER IN WHICH THEY WERE RECEIVED. YOU CAN EXPECT TO RECEIVE A SHIPPING NOTIFICATION AS SOON AS YOUR PACKAGE IS ON THE WAY. WE WILL PROCESS THESE ORDERS AS SOON AS WE RECEIVE STOCK.